
Clockmaker
FAQ
How do I make a purchase in the game? | |
If you decided to make a purchase in the game, follow these steps.
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My purchase did not appear in the game. What should I do? | |
First, check your internet connection and try restarting the game. If the items still do not appear after restarting, please contact the support team. Please provide as much information as possible, including a screenshot of your purchase receipt with the transaction number, a description of your purchase, and what happened during the purchase (for example, whether you received an error message, the error code). |
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How do I cancel a purchase and get a refund? | |
All purchases are made through the app store that you installed the game from. If you need a refund, please contact the app store's tech support using one of the following links: |
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How do I find my receipt with the transaction number on my device? | |
If you did not receive your receipt and transaction number via email, here is how to find them:
On Android devices:
On iOS devices:
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Can I beat the game without making any purchases? | |
Yes, our game is set up so that all its levels can be completed without making purchases. To complete the harder levels, you will need more time, the right strategy, increased effort, more attempts, and, consequently, more extra lives, which you can get as a gift from friends. We recommend joining the game's Facebook page. This group will allow you to find other players who you can add as friends. With their help, you can get extra lives, so you will not have to wait for your hearts to be restored based on the standard timer. In addition, you can earn lives, rubies, and boosters in a variety of game activities and by assembling puzzles. This will also allow you to complete hard levels faster. |
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How can I prevent accidental purchases in the game on iOS? | |
On iOS devices:
You can find more detailed information about ways to prevent accidental purchases on this Apple Support page. |
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How can I prevent accidental purchases in the game on Android? | |
On Android devices:
● Every 30 minutes. Every time you authenticate for a purchase, you can continue to buy all forms of content through Google Play for the next 30 minutes without authenticating again. If you enter your password once, then all subsequent purchases within the next 30 minutes will be completed without requesting your password again. ● Never. If you choose this option, authentication will not be requested to complete a purchase. As a result, anyone with access to your mobile device will be able to make purchases. You assume responsibility for all charges for any purchases on your account. Note. Authentication is always required for every purchase under the Family section for an app or game, even if you have your settings set differently. Follow the instructions on the screen. You can find more detailed information about protecting your password and purchase authentication methods on this Google Play Help page. |
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How can I prevent accidental purchases in the game on Amazon? | |
On Kindle devices:
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