Clockmaker

FAQ

How do I make a purchase in the game?

If you decided to make a purchase in the game, follow these steps.

  1. Open the game.
  2. To make a purchase from the Bank, tap the plus sign next to the ruby icon in the top left corner and select either the quantity of rubies you need or the special pack you want to buy. Please note that tapping the More Offers button in the Bank window allows you to see all the offers available for purchase in the Bank.
  3. To purchase a special offer, tap the special offer icon on the left side of the screen where all the event icons are located. After opening the special offer window, tap the Buy Now button.
  4. Choose your method of payment.
  5. Enter the required information to make the payment.
  6. Confirm your purchase.
After you complete these steps, your purchase will appear in the game. If it does not appear, please restart the game. In case this hasn't helped, please contact our support team. 
My purchase did not appear in the game. What should I do?

First, check your internet connection and try restarting the game. If the items still do not appear after restarting, please contact the support team. 

Please provide as much information as possible, including a screenshot of your purchase receipt with the transaction number, a description of your purchase, and what happened during the purchase (for example, whether you received an error message, the error code).

How do I cancel a purchase and get a refund?

All purchases are made through the app store that you installed the game from. If you need a refund, please contact the app store's tech support using one of the following links:

Cancel an iTunes purchase

Cancel a Google Play Store purchase

Cancel an Amazon Appstore purchase

How do I find my receipt with the transaction number on my device?

If you did not receive your receipt and transaction number via email, here is how to find them:

On Android devices:
  1. Go to pay.google.com.
  2. Find Other purchase activity.
  3. Select View purchases.
  4. Select an order to see your receipt.
See more on the link

On iOS devices:
  1. Go to Settings > [your name] > iTunes Store & App Store.
  2. Tap your Apple ID and then View Apple ID. You may need to log in using your Apple ID.
  3. Scroll to Purchase History and tap it.
  4. Tap the ">" icon to the right of the total to view the receipt, including the billing date and order number.
Can I beat the game without making any purchases?

Yes, our game is set up so that all its levels can be completed without making purchases. To complete the harder levels, you will need more time, the right strategy, increased effort, more attempts, and, consequently, more extra lives, which you can get as a gift from friends.

We recommend joining the game's Facebook page. This group will allow you to find other players who you can add as friends. With their help, you can get extra lives, so you will not have to wait for your hearts to be restored based on the standard timer.   

In addition, you can earn lives, rubies, and boosters in a variety of game activities and by assembling puzzles. This will also allow you to complete hard levels faster.

How can I prevent accidental purchases in the game on iOS?

On iOS devices:
  1. Go to Settings -> General -> Restrictions.
  2. Tap Enable Restrictions.
  3. Create a password that you will remember for Restrictions and then confirm it. It is recommended that you choose a password different from the one you use to unlock your device.
  4. After tapping Enable Restrictions, you will see a list of items authorized on your device. Disable In-App Purchases to restrict them.
If you do not wish to disable purchases entirely, you can change your settings to request a password before completing in-app purchases. To change your settings, go to Settings -> App Store, iTunes Store -> Password Settings.
You can find more detailed information about ways to prevent accidental purchases on this Apple Support page.
How can I prevent accidental purchases in the game on Android?

On Android devices:
  1. Open the Google Play Store app.
  2. Tap the menu icon and select Settings.
  3. Tap Require authentication for purchases.
  4. Choose one of the authentication options.
●       For all purchases through Google Play on this device. Authentication is required for every content purchase through Google Play (including within apps).
●       Every 30 minutes. Every time you authenticate for a purchase, you can continue to buy all forms of content through Google Play for the next 30 minutes without authenticating again. If you enter your password once, then all subsequent purchases within the next 30 minutes will be completed without requesting your password again.
●       Never. If you choose this option, authentication will not be requested to complete a purchase. As a result, anyone with access to your mobile device will be able to make purchases. You assume responsibility for all charges for any purchases on your account.

Note. Authentication is always required for every purchase under the Family section for an app or game, even if you have your settings set differently.

Follow the instructions on the screen.
You can find more detailed information about protecting your password and purchase authentication methods on this Google Play Help page.
How can I prevent accidental purchases in the game on Amazon?
On Kindle devices:
  1. Open the Amazon Appstore.
  2. Go to Menu -> Settings.
  3. Uncheck the In-app Purchasing option.